GE Monogram
®
Owner’s Manual
Digital
Radiant Cooktop
Read this manual carefully. It is intended to
help you operate and maintain your new
cooktop properly.
If you don’t understand something or need
more help, there is a list of toll-free consumer
service numbers included in the back section
of this manual.
Keep it handy for answers to your questions.
OR
You’ll find them on a label under the cooktop. Before sending in this card, please write these
numbers here:
Fill out and return the Consumer Product
Registration Card that is packed with this
product. If you cannot find it, please send
in the duplicate card printed in the back of
this manual.
Model Number
Serial Number
Use these numbers in any correspondence or
service calls concerning your cooktop.
Immediately contact the dealer (or builder)
that sold you the cooktop.
Before you request service, check the Problem
Solver in the back of this manual.
It lists causes of minor operating problems that
you can correct yourself.
To obtain service, see the Consumer Services
page in the back of this manual.
For customers in Canada:
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased. In
most cases, this will solve the problem.
We’re proud of our service and want you to be
pleased. If for some reason you are not happy
with the service you receive, here are two steps
to follow for further help.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
For customers in the USA:
Manager, Consumer Relations
Camco Inc.
1 Factory Lane, Suite 310
Moncton, N.B. E1C 9M3
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased. In
most cases, this will solve the problem.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
Manager, Customer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
3
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances, basic safety
precautions should be followed, including
the following:
• When using an electrical appliance near
the cooktop, be sure that the cord of the
appliance does not come into contact
with the surface area.
• Read all instructions before using your
cooktop.
• Never wear loose-fitting or hanging garments
while using the appliance. Be careful when
reaching for items stored in cabinets over the
cooktop. Flammable material could be
ignited if brought in contact with a hot
surface unit and may cause severe burns.
• Have the installer show you the location of
the circuit breaker or fuse. Mark it for easy
reference.
• Use this appliance only for its intended use
as described in this manual.
• Use care when touching the cooktop. The
glass surface of the cooktop will retain heat
after the controls have been turned off.
• Be sure your appliance is properly installed
and grounded by a qualified technician in
accordance with the provided installation
instructions.
• For your safety, never use your appliance for
warming or heating the room.
• Do not attempt to repair or replace any
part of your cooktop unless it is specifically
recommended in this manual. All other
servicing should be referred to a qualified
technician.
• Use only dry pot holders—moist or damp pot
holders on hot surfaces may result in burns
from steam. Do not let pot holders touch a
hot surface unit. Do not use a towel or other
bulky cloth in place of a pot holder. Such
cloths can catch fire on a hot surface unit.
• Before performing any service,
DISCONNECT THE COOKTOP POWER
SUPPLY AT THE HOUSEHOLD
DISTRIBUTION PANEL BY REMOVING
THE FUSE OR SWITCHING OFF THE
CIRCUIT BREAKER.
• Do not store flammable materials near
the cooktop.
• Keep the hood and grease filters clean to
maintain good venting and to avoid grease fires.
• Do not leave children alone—children should not • DO NOT STORE OR USE COMBUSTIBLE
be left alone or unattended in an area where
an appliance is in use. They should never be
allowed to sit or stand on any part of the
appliance.
MATERIALS, GASOLINE OR OTHER
FLAMMABLE VAPORS AND LIQUIDS IN
THE VICINITY OF THIS OR ANY OTHER
APPLIANCE.
• To prevent surface units from accidentally
being turned on, especially by children or
pets, lock the cooktop when it is not in use
and before cleaning.
• Do not let cooking grease or other flammable
materials accumulate on the cooktop.
• Do not use water on grease fires. Never pick
up a flaming pan. Turn the controls off.
Smother a flaming pan on a surface unit by
covering the pan completely with a well-
fitting lid, cookie sheet or flat tray. Use a
multi-purpose dry chemical or foam-type fire
extinguisher.
• Do not allow anyone to climb, stand or hang
on the cooktop.
• CAUTION:
ITEMS OF
INTEREST TO CHILDREN SHOULD NOT
BE STORED IN CABINETS ABOVE A
COOKTOP—CHILDREN CLIMBING ON
THE COOKTOP TO REACH ITEMS
COULD BE SERIOUSLY INJURED.
Flaming grease outside a pan can be put
out by covering it with baking soda or, if
available, by using a multi-purpose dry
chemical or foam-type fire extinguisher.
4
• Clean the cooktop with caution. If a wet
sponge or cloth is used to wipe spills on a hot
surface unit, be careful to avoid steam burns.
Some cleansers can produce noxious fumes if
applied to a hot surface.
• Only certain types of glass, glass-ceramic,
earthenware or other glazed containers are
suitable for cooktop cooking; others may
break because of the sudden change in
temperature.
NOTE: We recommend that you avoid wiping • To minimize the possibility of burns, ignition
any surface unit areas until they have cooled
and the indicator light has gone off. Sugar
spills are the exception to this. Please see the
Glass Cooktop Cleaning section.
of flammable materials and spillage, the
handle of a container should be turned
toward the center of the cooktop without
extending over nearby surface units.
When the cooktop is cool, use only the
recommended cleaning cream to clean the
cooktop.
• Always keep combustible wall coverings,
curtains or drapes a safe distance away from
your cooktop.
• Do not operate the surface units if the glass is • Always keep dish towels, dish cloths, pot
broken. Spillovers or cleaning solution may
penetrate a broken cooktop and create a risk
of electrical shock. Contact a qualified
technician if your glass cooktop breaks.
holders and other linens a safe distance away
from your cooktop.
• Do not leave paper products, cooking utensils
or food on the cooktop when not in use.
• Do not touch the surface units. These
surfaces may be hot enough to burn even
though they are dark in color. During and
after use, do not touch, or let clothing or
other flammable materials contact, the
surface units or areas nearby surface units;
allow sufficient time for cooling first.
• Avoid scratching the glass cooktop. The
cooktop can be scratched with items such as
sharp instruments, rings or other jewelry and
rivets on clothing.
• Never use the glass cooktop surface as a
cutting board.
Potentially hot surfaces include the cooktop
and areas facing the cooktop.
• Do not place or store items on top of the glass
cooktop surface when it is not in use.
• Never leave the surface units unattended at
high heat settings. Boilovers cause smoking
and greasy spillovers that may catch on fire.
• Be careful when placing spoons or other
stirring utensils on glass cooktop surface
when it is in use. They may become hot and
could cause burns.
• Use proper pan size—select cookware having
flat bottoms large enough to cover the surface • Avoid heating an empty pan. Doing so may
unit’s heating area. The use of undersized
cookware will expose a portion of the surface
unit to direct contact and may result in
ignition of clothing. Proper relationship of
cookware to surface unit will also improve
efficiency. See the Cookware Tips section of
this manual.
damage the cooktop and the pan.
• Do not allow water, other liquids or grease
to remain on the cooktop or control panel.
• Always heat fat slowly, and watch as it heats.
• Clean only parts listed in this manual.
• Keep cooktop clean and free of accumulation
of grease or spillovers which may ignite.
• Cook meat and poultry thoroughly—meat
to at least an INTERNAL temperature of
160°F. and poultry to at least an INTERNAL
temperature of 180°F. Cooking to these
temperatures usually protects against
foodborne illness.
• Before removing pots and pans, be sure to
turn the surface unit(s) off.
5
IMPORTANT SAFETY INSTRUCTIONS
• To minimize the possibility of burns, always
• Never try to move a pan of hot fat, especially
a deep fat fryer. Wait until the fat is cool.
be certain that the controls for all surface
units are at the OFF position, that the
cooktop is locked and that the entire glass
surface is cool before attempting to clean
the cooktop.
• Use little fat for effective shallow or deep fat
frying. Filling the pan too full of fat can cause
spillovers when food is added.
• If a combination of oils or fats will be used
in frying, stir together before heating, or as
fats melt slowly.
• Always keep wooden and plastic utensils
and canned food a safe distance away from
your cooktop. They may become hot and
could cause burns.
• Use a deep fat thermometer whenever
possible to prevent overheating fat beyond
the smoking point.
• Never heat unopened food containers.
Pressure buildup may make container burst
and cause injury.
• Never leave jars or cans of fat drippings on or
near your cooktop.
• Teach children not to play with controls or
any other part of the cooktop.
• To avoid possible damage to the cooking
surface, do not apply the cleaning cream to
the glass surface when it is hot.
• Always turn the surface unit controls off
before removing the cookware.
• After cleaning, use a dry cloth or paper towel
to remove all the cleaning cream residue.
• Carefully watch for spillovers or overheating
of foods when frying at high or medium high
temperatures.
• Read and follow all instructions and warnings
on the cleaning cream labels.
• When flaming foods under the hood, turn the
fan on.
• Foods for frying should be as dry as possible.
Frost on frozen foods or moisture on fresh
foods can cause hot fat to bubble up and over
the sides of the pan.
READ AND SAVE THESE
INSTRUCTIONS
6
Features of Your Cooktop
2
3
2
4
11
5
6
1
7
ZEU36WMR
8
9
6
2
11
2
10
11
3
11
4
2
11
6
2
7
ZEU365
8
9
6
11
10
11
11
6
2
2
3
2
4
11
2
ZEU304
8
7
9
6
11
11
10
Feature Index
Page
11
1
2
3
4
5
6
7
8
9
Warmer Surface Unit
Single Surface Unit
8, 9
9, 10
2
Single/Bridge Surface Unit(s)
Model and Serial Numbers
Warmer Surface Unit Control
Single Surface Unit Control
11
8
Single/Bridge Surface Unit Controls
LOCK pad
8, 9
8
Dual Surface Unit Controls
8, 10
8, 10
8, 11
10 Dual Surface Unit
11 Hot Surface Indicator Lights
7
Touch Controls
Single unit
control
Single/Bridge
unit control
A cooling fan will start and run as soon as any
surface unit is turned on. This is to insure safe
and reliable operation of the cooktop. This fan
constantly cools the critical components of the
cooktop. Under certain extreme periods of
usage, this fan may continue to run after you
complete cooking and you turn the cooktop
off. It will continue to cool the cooktop and the
controls until an acceptable temperature is
reached. The fan will then turn itself off.
Single unit
control
Dual
unit control
Warmer unit
control
The touch controls give you precise control of
the surface units. You can quickly switch back
and forth between a steady low heat and full
power or anywhere in between.
1. To turn a surface unit on, touch the
ON/OFF pad and touch the INCREASE
Indicator Lights—Lights will come on under
and/or DECREASE
pads to choose the
the ON , Dual
or the Bridge
/Single
/Single
, LOCK
pads when
desired heat setting. The control will beep
each time a pad is touched. The display
shows your heat setting.
touched, to indicate the surface unit or feature
is turned on. The indicator light will go off
when the surface unit or feature is turned off.
2. To turn a surface unit off, touch the
ON/OFF pad again.
Hot Surface Indicator Lights—Each surface
unit has a light that will come on and stay on as
long as the surface unit is too hot to touch.
Be sure to set the correct control for the
surface unit you wish to use.
The cooktop will not turn on if two or
more touch control pads are touched at
the same time.
IMPORTANT: As a safety feature, you can
lock the entire cooktop at any time.
Lock/unlock
control
To lock the cooktop, press and hold the LOCK
pad for 2 seconds. A signal will sound and the
lock pad will light indicating the cooktop is
locked. To unlock, press and hold the LOCK
pad again for 2 seconds. A signal will sound
and the light will go out, indicating the
cooktop is unlocked.
Press and hold for two seconds to lock and unlock.
Locking the cooktop will prevent surface units
from accidentally being turned on by children
or pets.
Always lock the cooktop when it is not in use
and before cleaning.
If the cooktop is locked while surface units are
in use they will automatically shut off.
8
1. To turn a surface unit on, touch the
ON/OFF pad and touch the INCREASE
and/or DECREASE
pads to choose the
desired heat setting. The display shows your
heat setting.
2. To turn a surface unit off, touch the
ON/OFF pad again.
NOTE:
There are eleven heat settings ranging from
Low (L) to High (H) to choose from.
The dual surface unit has two cooking sizes to
select from so you can match the size of the unit
to the size of the cookware you are using.
To use the dual surface unit:
Touch this pad to use
the large surface unit.
1. Touch the ON/OFF pad for the dual
surface unit.
Touch this pad to use
the small surface unit.
2. To use the small surface unit, touch the small
surface unit pad. The unit will only heat the
area inside the smaller circle.
To use the large surface unit, touch the large
surface unit pad. The unit will heat the entire
area contained by the larger circle.
3. Touch the INCREASE
and/or
DECREASE pads to choose the
desired heat setting. The display shows
your heat setting.
NOTE:
There are eleven heat settings ranging from
Low (L) to High (H) to choose from.
4. To turn a surface unit off, touch the
ON/OFF pad again.
9
Touch Controls
Center
rear
element
Right
rear
element
Touch these
Touch this pad
to use the right
rear element
separately.
Touch these
pads to use
the center
rear element
separately.
To use each circular element separately:
pads to increase
or decrease the
heat setting.
1. Touch the ON/OFF pad.
2. Touch the INCREASE
and/or
DECREASE pads to choose the
desired heat setting. The display shows
your heat setting.
NOTE:
NOTE:
There are eleven heat settings ranging from
Low (L) to High (H) to choose from.
3. To turn a surface unit off, touch the
ON/OFF pad again.
Center
rear
element
Right
rear
element
Bridge
These controls
Touch these
pads to increase
or decrease the
heat setting.
Touch this pad to
use both elements
combined with the
bridge element
The controls can be used to create an oblong
heated area.
cannot be used
when the bridge
surface unit is
being operated.
Because of its bigger dimensions, larger pans
can be used on the bridge surface unit.
between them.
Choose pans that match the bridge surface
unit area as closely as possible.
NOTE:
To use the bridge element:
1. Touch the ON/OFF pad.
There are eleven heat settings ranging from
Low (L) to High (H) to choose from.
2. Touch the bridge
pad.
3. Touch the INCREASE
and/or
4. To turn a surface unit off, touch the
DECREASE
pads to choose the
ON/OFF pad again.
desired heat setting. The display shows
your heat setting.
10
High (H)—Quick start for cooking; brings water • At high or medium high settings, never leave
to a boil.
food unattended. Boilovers cause smoking;
greasy spillovers may catch on fire.
Medium High (7–9)—Fast fry, pan broil;
maintains a fast boil on large amounts of food.
• When a surface unit is turned on, the unit can
be seen glowing red within a few seconds
especially if it is set at 8–HI (H). The red glow
of the surface units will cycle to maintain the
selected heat setting. With poor cookware,
you will see frequent cycling of the surface
unit. Good, flat cookware will minimize the
cycling. See the Cookware Tips section.
Medium (4–6)—Sauté and brown; maintains a
slow boil on large amounts of food.
Medium Low (2–3)—Cook after starting at
high; cooks with little water in covered pan.
Low (1)—Steam rice, cereal; maintains serving
temperature of most foods. Slow cooking and
simmering.
• It is safe to place hot cookware from the oven
or surface units on the glass-ceramic surface
when it is cool.
Lowest (L)—Keeps food warm, melts chocolate
and butter.
NOTE:
NOTE:
The WARMER surface unit keeps already
heated food warm until ready to serve. The
WARMER is not for cooking food.
1. Touch the ON/OFF pad for the WARMER
surface unit.
2. Using the INCREASE
and/or
DECREASE pads choose the desired
heat setting. The indicator lights show your
heat setting.
3. To turn a surface unit off, touch the
ON/OFF pad again.
WARMER GUIDE
1–4 (LO)
Casseroles, plates of food, TV dinners,
meats, vegetables and breads
5–7 (MED)
8–9 (HI)
Sauces and stews
Soups and beverages
11
Touch Sensor Controls
If an error occurs in the control operation,
all the displays will flash “E” or “F” and the
cooktop will beep.
3. If the error is not cleared, allow the cooktop
to cool completely.
4. After cooling, touch any ON/OFF pad again
To correct:
to reset the control.
1. Touch any ON/OFF pad to reset the
5. If the error is still not cleared, turn off the
cooktop power at the circuit breaker or fuse
box for one minute.
control.
2. If this corrects the problem, set the
control to the desired setting to begin
cooking again.
6. If the error reappears turn off the cooktop
power and call for service.
After a power failure, when power is restored,
the unit will show flashing “8” in the control
displays for a few seconds and then return to
the normal OFF position.
If a momentary power failure occurs during
cooktop use all surface units will turn off and
will stay off when power is restored. When
power is first restored the cooktop displays will
flash all 8’s for a few seconds during which
time the control will be checking the circuits
for proper operation. Set the control to the
desired setting to begin cooking again.
12
Cookware Tips
The following information will help you choose However, do not let these pots boil dry.
cookware which will give good performance.
Overheated metal can bond to glass cooktops.
An overheated copper bottom pot will leave a
residue that will permanently stain the cooktop
if not removed immediately.
Stainless Steel:
Especially good with a sandwich clad bottom.
The sandwich bottom combines the benefits of
stainless steel (appearance, durability and
stability) with the advantages of aluminum or
copper (heat conduction, even heat
distribution).
Porcelain Enamel Covered Cast Iron:
Good conductivity. As long as the cookware is
covered completely with porcelain enamel, this
cookware is recommended. Cast iron retains
heat, maximizing energy efficiency, and
provides smooth, even heat distribution.
Caution is recommended for cast iron
cookware that is not completely covered with
smooth porcelain enamel, as it may scratch the
glass-ceramic cooktop.
Aluminum:
Good conductivity. Aluminum residues
sometimes appear as scratches on the cooktop,
but can be removed if cleaned immediately.
Because of its low melting point, thin weight
aluminum should not be used.
Copper Bottom:
Good performance, but copper may leave
residues which can appear as scratches. The
Glass-ceramic:
Poor performance. May scratch the surface.
residues can be removed, as long as the cooktop Stoneware:
is cleaned immediately.
Poor performance. May scratch the surface.
Use of correct cookware can affect the cooking
performance and cleaning of your cooktop.
The correct cookware reduces the temperature
of the cooktop surface and minimizes the
chance of spillovers burning onto the cooktop.
You must use pans with perfectly flat bottoms.
Some pans may have curved or rounded bottoms
or may be warped. If you are unsure of the
flatness of your pans you may do this quick test.
Turn your pan upside down on the countertop,
place a ruler flat against the pan surface. The
bottom of the pan and the straight edge of the
ruler should fit flush against each other all the
way across. Turn the ruler a full 360 degrees,
checking for any space between the ruler and
the bottom of the pan.
Another simple test to determine even heat
distribution across the cookware bottom is to put
one inch of water in the pan. Bring the water to
a boil and observe the location of bubbles as the
water starts to boil. Good flat cookware will have
an even distribution of bubbles over the bottom
surface area of the pan. Bubbles localized in
only a portion of the bottom indicate uneven
contact of the pan to the surface unit, uneven
heat transfer or an unsuitable pan.
Pans with rounded, curved, ridged or warped
bottoms are not recommended.
Check pans for flat bottoms by
using a straight edge.
Use pans that match the diameter of the surface
unit. Cooking performance will not be as good
if the cookware is either smaller or larger than
the surface unit.
13
Cookware Tips
• Place only dry pans on the surface units. Do
not place lids on the surface units, particularly
wet lids.
• Do not use woks that have support rings. This
type of wok will not heat on glass surface units.
• We recommend that you use only a flat-
bottomed wok. They are available at your
local retail store. The bottom of the wok
should have the same diameter as the
surface unit to insure proper contact.
Do not place wet pans on the glass cooktop.
• Some special cooking procedures require
specific cookware such as pressure cookers,
deep fat fryers, etc. All cookware must have
flat bottoms and be the correct size.
Do not use woks with support rings on the glass cooktop.
Use flat-bottomed woks on the glass cooktop.
SURFACE
COOKING
DRAGGING
• Never cook directly on the glass. Always use
cookware.
• Do not slide cookware across the cooktop
because it can scratch the glass—the glass is
scratch resistant, not scratch proof.
OFF CENTER
DROPPING
• Always place the pan in the center of the
surface unit you are cooking on.
• Don’t store heavy items above the cooktop.
If they drop onto the cooktop, they can
cause damage.
CUTTING
• Do not use the surface as a cutting board.
14
Home Canning Tips
Note: Flat-bottomed
canners are required
for glass cooktops.
Right!
Wrong!
Pots that extend beyond 1 inch of the surface
unit’s circle are not recommended for most
surface cooking. However, when canning with
water-bath or pressure canner, larger-diameter
pots may be used. This is because boiling water
temperatures (even under pressure) are not
harmful to the cooktop surfaces surrounding
the surface units.
4. Remember that canning is a process
that generates large amounts of steam.
To avoid burns from steam or heat, be
careful when canning.
NOTE: If your house has low voltage, canning
may take longer than expected, even though
directions have been carefully followed. The
process time will be shortened by:
HOWEVER, DO NOT USE LARGE
DIAMETER CANNERS OR OTHER LARGE
DIAMETER POTS FOR FRYING OR
(1) using a pressure canner, and
(2) starting with HOT tap water for fastest
BOILING FOODS OTHER THAN WATER.
Most syrup or sauce mixtures—and all types of
frying—cook at temperatures much higher than
boiling water. Such temperatures could
eventually harm the glass cooktop surface.
heating of large quantities of water.
CAUTION:
• Safe canning requires that harmful
microorganisms are destroyed and that the
jars are sealed completely. When canning
foods in a water-bath canner, a gentle but
steady boil must be maintained for the
required time. When canning foods in a
pressure canner, the pressure must be
maintained for the required time.
1. Be sure the canner fits over the center of the
surface unit. If your cooktop or its location
does not allow the canner to be centered on
the surface unit, use smaller diameter pots
for good canning results.
2. Flat-bottomed canners must be used. Do not
use canners with flanged or rippled bottoms
(often found in enamelware) because they
don’t make enough contact with the surface
units and take a long time to boil water.
• After you have adjusted the controls, it is
very important to make sure the prescribed
boil or pressure levels are maintained for the
required time.
• Since you must make sure to process the
canning jars for the prescribed time, with no
interruption in processing time, do not can
on any cooktop surface unit if your canner is
not flat.
3. When canning, use recipes and procedures
from reputable sources. Reliable recipes
and procedures are available from the
manufacturer of your canner; manufacturers
of glass jars for canning, such as Ball and
Kerr; and the United States Department of
Agriculture Extension Service.
If the bottom of your canner is not flat, the
surface unit can overheat, triggering the
temperature limiter to cycle the unit off
for a time. This will stop the boil or reduce
the pressure in the canner.
The cooktop surface units have temperature
limiters that prevent the glass cooktop from
getting too hot.
The Temperature Limiter may cycle the units
off for a time if:
• The pan boils dry.
• The pan bottom is not flat.
• The pan is off center.
• There is no pan on the unit.
15
Glass Cooktop Cleaning
ONLY use the the recommended cleaning
cream, Cerama Bryte®, on the glass cooktop.
Other creams may not be as effective.
4. Use a paper towel or sponge to clean the entire
cooktop surface.
NOTE:
To maintain and protect the surface of your glass
cooktop, follow these steps:
1. Before you use the cooktop for the first time,
clean it with cleaning cream. This helps
protect the top and makes clean-up easier.
2. Daily use of the cooktop cleaning cream will
help keep the cooktop looking new.
3. Shake the cleaning cream well. Apply a few
drops of the cream directly to the cooktop.
Clean your cooktop after
each spill.
WARNING:
1. Allow the cooktop to cool.
2. Spread a few drops of Cerama Bryte® to the
entire burned residue area.
3. Using the scrub sponge, rub the residue
area, applying pressure as needed.
Scotch-Brite® Multi-Purpose
No Scratch scrub sponge
4. If any residue remains, repeat the steps listed
above as needed.
5. For additional protection, after all residue
has been removed, polish the entire surface
with Cerama Bryte® and a paper towel.
WARNING:
6. For additional protection, after all residue
has been removed, polish the entire surface
with Cerama Bryte® and a paper towel.
NOTE:
1. Allow the cooktop to cool.
2. Spread a few drops of Cerama Bryte® to the
entire burned residue area.
3. Hold the razor scraper at approximately
a 45° angle against the glass surface and
scrape the soil. It will be necessary to apply
pressure to the razor scraper in order to
remove the residue.
4. Keep a small amount of cream on the residue
as you scrape.
The RAZOR SCRAPER is available
through our Parts Center. See
instructions under “To Order Parts”
section on next page.
5. After scraping with the razor scraper, use
the scrub sponge to remove any remaining
residue.
16
1. Be careful not to slide pots and pans across
your cooktop. It will leave metal markings
on the cooktop surface.
WARNING:
These marks are removable using the
cleaning cream with a scrub sponge
and/or razor scraper.
2. If pots with a thin overlay of aluminum
or copper are allowed to boil dry, the
overlay may leave black discoloration
on the cooktop.
This should be removed immediately
before heating again or the discoloration
may be permanent.
Glass Surface – Potential for Permanent Damage
Our testing shows that if you are cooking
high sugar mixtures such as jelly or fudge
and have a spillover, it can cause permanent
damage to the glass surface unless the spillover
is immediately removed.
3. Any remaining spillover should be left until
the surface of the cooktop has cooled.
4. Don’t use the surface units again until all of
the residue has been completely removed.
NOTE:
1. Turn off all surface units affected by the
spillover. Remove hot pans.
2. Wearing an oven mitt:
a. Use the razor scraper to move the spill
to a cool area on the cooktop.
b. Remove the spill with paper towels.
To order Cerama Bryte® cream and the razor
scraper, please call our toll-free number
800-626-2002.
Cerama Bryte® Cream . . . .# WX10X300
Razor Scraper . . . . . . . . . .# WX5X1614
Kit . . . . . . . . . . . . . . . . . . .# WB64X5027
17
The Problem Solver
PROBLEM
POSSIBLE CAUSE
FAN SOUND
•A cooling fan will start and run as soon as any surface unit is turned
on. This is to insure safe and reliable operation of the cooktop.
“E” OR “F” FLASH
IN ALL OF THE
DISPLAYS
•If all displays flash either “E” or “F” there is an error in the operation
of the control due to overheating or other causes. To attempt to clear
the error, touch any ON/OFF pad. If the error continues and if the
cooktop has been in use, allow it to cool completely. After cooling
touch any ON/OFF pad again. If the displays still show the error,
disconnect all power to the cooktop for one minute. If “E” or “F”
error reappears, disconnect power to the cooktop and call for service.
SURFACE UNITS WILL •You must use pans which are absolutely flat. If light can be seen
NOT MAINTAIN A
ROLLING BOIL OR
FRYING RATE IS NOT
FAST ENOUGH
between the pan bottom and a straight edge, the surface units
will not transfer heat properly.
•Pan bottoms should closely match the diameter of the surface
unit selected.
COOKTOP
FEELS HOT
•The glass cooktop surfaces may seem hotter than you are used to.
This is normal. Make sure flat-bottomed pans are used.
FOODS COOK
SLOWLY
•Improper cookware being used. Pan bottoms should be flat, fairly
heavy weight and the same diameter as the surface unit selected.
•If the cooktop is connected to 208 Volts, you will notice some
increase in cooking times.
SURFACE UNITS
DO NOT WORK
PROPERLY
•Difficulty may be in the main distribution panel of the house,
caused by a blown cooktop-circuit fuse, a tripped cooktop-circuit
breaker, the main fuse or the main circuit breaker, depending on
the nature of the power supply. If a circuit breaker is involved,
reset it. If the control box uses fuses, the cooktop fuse (a cartridge-
type) should be changed, BUT ONLY BY SOMEONE FAMILIAR
WITH ELECTRICAL CIRCUITS. If after performing one of these
procedures, the fuse blows or circuit breaker trips again, call
for service.
NOTE:
•Cooktop surface unit controls are not properly set, or the wrong
control is set for the surface unit you are using.
TOUCH CONTROLS •Cooktop may be locked. Press the LOCK pad for 2 seconds.
DO NOT WORK
•The touch controls may be wet. Dry them with a clean paper towel.
•Turn off the power to the cooktop at the circuit breaker or fuse box
for one minute. Turn power back on and check if cooktop works.
If not, call for service.
18
PROBLEM
POSSIBLE CAUSE
FREQUENT CYCLING •Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON
OF RADIANT
SURFACE UNITS
SURFACE UNITS DO •You may not notice the surface units glowing unless you are using
NOT GLOW RED
a higher heat setting.
TINY SCRATCHES
OR METAL MARKS
(may appear as cracks)
OR ABRASIONS ON
• Incorrect cleaning methods have been used, cookware with rough
bottoms have been used, or coarse particles (salt or sand) were
between the cookware and the surface of the cooktop. Use
recommended cleaning procedures, be sure cookware bottoms and
RADIANT COOKTOP cookware are clean before use, and use cookware with smooth
GLASS SURFACE
bottoms. Tiny scratches are not removable but will become less visible
in time as a result of cleaning.
AREAS OF
• Marks from aluminum and copper pans as well as mineral deposits
from water or food can be removed with the cleaning cream.
DISCOLORATION
OR DARK STREAKS
ON THE COOKTOP
• Hot surface on a model with a white glass cooktop. This is normal.
The surface may appear discolored when it is hot. This is temporary
and will disappear as the glass cools.
Food spillovers should always be cleaned before the next use of the
cooktop, following the cleaning instructions in the Glass Cooktop
Cleaning section.
PLASTIC MELTED
TO THE SURFACE
See the Glass Surface—Potential for Permanent Damage section in the
Glass Cooktop Cleaning section.
PITTING (OR
INDENTATION)
OF THE COOKTOP
A hot sugar mixture was spilled on the cooktop. Call a qualified
technician for replacement.
19
Consumer Services
With the purchase of your new Monogram appliance, receive the
assurance that if you ever need information or assistance from GE,
we’ll be there. All you have to do is call—toll- free!
Whatever your question about any Monogram major appliance, GE Answer Center®
information service is available to help. Your call—and your question—will be answered
promptly and courteously. And you can call any time. GE Answer Center® service is open
24 hours a day, 7 days a week.
GE Answer
Center®
In the USA:
800.626.2000
In Canada, call 1.888.880.3030.
OR
In-Home Repair
Service
A GE consumer service professional will provide expert repair service, scheduled at a time
that’s convenient for you. Many GE Consumer Service company-operated locations offer
you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays,
9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance
inside and out—so most repairs can be handled in just one visit.
In the USA:
800.444.1845
In Canada:
1.888.880.3030
For Customers
With Special
Needs…
GE offers, free of charge, a brochure to assist in planning a
barrier-free kitchen for persons with limited mobility.
Consumers with impaired hearing or speech who have access to
a TDD or a conventional teletypewriter may call 800-TDD-GEAC
(800-833-4322) to request information or service.
In the USA:
800.626.2000
Service Contracts
You can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future
service at today’s prices.
In the USA:
800.626.2224
In Canada:
1.888.880.3030
Parts and
Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine
Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are accepted.
In the USA:
User maintenance instructions contained in this manual cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
800.626.2002
In Canada:
1.888.880.3030
20
o d a y M a i l T
I m p o r t a n t
e g i s t r a t i o n O w n e r s h i p R
C o n s u m e r P r
G E A p p l i a n c e s
Place
1st Class
Letter
Stamp
Here
General Electric Company
Warranty Registration Department
P.O. Box 32150
Louisville, KY 40232-2150
21
Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to
have you as a customer!
Follow these three steps to protect your new appliance investment:
Complete and mail
your Consumer
After completing this
Read your Owner’s
Manual carefully.
It will help you
operate your new
appliance properly.
registration, write your
model and serial numbers
in this manual. You will
need this information
should you require service.
The service number in the
USA: 800.444.1845. In
Canada: 1.888.880.3030.
Product Ownership
Registration today.
Have the peace of mind
of knowing we can
contact you in the
unlikely event of a
1
safety modification.
2
3
Important: To ensure that your product is registered, mail the separate product registration card.
If the separate product registration card is missing, fold and mail the form below. No envelope is needed.
FOLD HERE
Consumer Product Ownership Registration
Product
Model
Serial
Ms. lRefrigerator
Mr. l
Mrs. l Miss l
First
Name
Last
Name
Street
Address
Apt. #
Zip
Code
City
State
Date Placed
In Use
Month
Phone
Number
Day
Year
Monogram®
General Electric Company
Louisville, KY 40225
✄
TAPE CLOSED
22
Warranty for customers in the USA
YOUR MONOGRAM COOKTOP WARRANTY
Staple sales slip or cancelled check here. Proof of original
purchase date is needed to obtain service under warranty.
FULL ONE-YEAR WARRANTY
This warranty is extended to the original
purchaser and any succeeding owner for
products purchased for ordinary home use
in the 48 mainland states, Hawaii and
Washington, D.C. In Alaska the warranty is
the same except that it is LIMITED because
you must pay to ship the product to the
service shop or for the service technician’s
travel costs to your home.
WHAT IS
COVERED
For one year from date of original purchase,
we will provide, free of charge, parts and
service labor in your home to repair or
replace any part of the cooktop that fails
because of a manufacturing defect.
FULL FIVE-YEAR WARRANTY
For five years from date of original purchase,
we will provide, free of charge, parts and
service labor in your home to repair or
replace the following if they fail because
of a manufacturing defect:
All warranty service will be provided by our
Factory Service Centers or by our authorized
Customer Care® servicers during normal
working hours.
Should your appliance need service,
during warranty period or beyond, call
800-444-1845.
A replacement glass cooktop if it should: crack
due to thermal shock; discolor; or if the
pattern wears off.
A replacement radiant surface unit if it should
burn out.
• Service trips to your home to teach you
• Damage to the glass cooktop caused by
hardened spills of sugary materials or
melted plastic that are not cleaned
according to the directions in the Owner’s
Manual.
• Damage to the product due to misuse or
abuse.
• Failure of the product if it is used for
other than its intended purpose or used
commercially.
WHAT IS NOT
COVERED
how to use the product.
• Improper installation.
• If you have an installation problem,
contact your dealer or installer. You are
responsible for providing adequate
electrical, gas, exhausting and other
connecting facilities as described in the
Installation Instructions provided with the
product.
• Replacement of house fuses or resetting of • Damage to product caused by accident,
circuit breakers.
fire, floods or acts of God.
• Damage to the glass cooktop caused
by the use of cleaners other than the
recommended cleaning creams.
WARRANTOR IS NOT RESPONSIBLE
FOR CONSEQUENTIAL DAMAGES.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state.
To know what your legal rights are in your state, consult your local or state consumer affairs
office or your state’s Attorney General.
Warrantor: General Electric Company. If further help is needed concerning this warranty,
write: Manager—Customer Relations, GE Appliances, Louisville, KY 40225
23
Warranty for customers in Canada
YOUR MONOGRAM COOKTOP WARRANTY
Staple sales slip or cancelled check here. Proof of original
purchase date is needed to obtain service under warranty.
FULL ONE-YEAR WARRANTY
This warranty is extended to the original
purchaser and any succeeding owner for
products purchased for ordinary home use
in the 48 mainland states, Hawaii and
Washington, D.C. In Alaska the warranty is
the same except that it is LIMITED because
you must pay to ship the product to the
service shop or for the service technician’s
travel costs to your home.
WHAT IS
COVERED
For one year from date of original purchase,
we will provide, free of charge, parts and
service labor in your home to repair or
replace any part of the cooktop that fails
because of a manufacturing defect.
FULL FIVE-YEAR WARRANTY
For five years from date of original purchase,
we will provide, free of charge, parts and
service labor in your home to repair or
replace the following if they fail because
of a manufacturing defect:
All warranty service will be provided by our
Factory Service Centers or by our authorized
Customer Care® servicers during normal
working hours.
Should your appliance need service,
during warranty period or beyond, call
800-444-1845.
A replacement glass cooktop if it should: crack
due to thermal shock; discolor; or if the
pattern wears off.
A replacement radiant surface unit if it should
burn out.
• Service trips to your home to teach you
• Damage to the glass cooktop caused by
hardened spills of sugary materials or
melted plastic that are not cleaned
according to the directions in the Owner’s
Manual.
• Damage to the product due to misuse or
abuse.
• Failure of the product if it is used for
other than its intended purpose or used
commercially.
WHAT IS NOT
COVERED
how to use the product.
• Improper installation.
• If you have an installation problem,
contact your dealer or installer. You are
responsible for providing adequate
electrical, gas, exhausting and other
connecting facilities as described in the
Installation Instructions provided with the
product.
• Replacement of house fuses or resetting of • Damage to product caused by accident,
circuit breakers.
fire, floods or acts of God.
• Damage to the glass cooktop caused
by the use of cleaners other than the
recommended cleaning creams.
WARRANTOR IS NOT RESPONSIBLE
FOR CONSEQUENTIAL DAMAGES.
Some provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from province to
province.To know what your legal rights are in your province, consult your local or
provincial consumer affairs office.
Warrantor: Camco Inc. If further help is needed concerning this warranty, write: Manager,
Consumer Relations, Camco Inc., 1 Factory Lane, Suite 310, Moncton, N.B. E1C 9M3.
ZEU304
ZEU365
ZEU36WMR
Part No. 164D3333P129-2
Pub No. 49-8894-2
24
12-00 JR
Printed in the United States
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